Pulse is of 30 seconds.
There is a 1 sec call-setup and 1 sec call-disconnect time which gets added to the call duration. This allows only calls of 28 seconds of talk time to be carried in one pulse and 58 seconds of talk time to be carried in two pulses.
Our system supports English and Hindi.
Yes, there is a validity clause. As of now all the credits come with a 365 Days validity.
No,there is no limit on the numbers that can be mapped through the Virtual number. Please make sure that executive's number is switch on and should be in network coverage area.
Yes, existing mobile numbers can be integrated with our IVR System. In case of Land-line number your phone number should support call forwarding service.
Employees mapped through a Virtual number will get call from IVRGURU's Server and number will be like 01204759XXX
For outbound calls the number cannot be changed as masking of numbers is against TRAI regulations.
Yes you can schedule calls on both mobile and land-line numbers. Please make sure that the number entered is a ten digit number For example: Mobile Number should be entered without 0 or 91 (9717055088) Land line numbers should be entered with the std code omitting 0 (1204759500)
No there is no difference in rates for STD and local calls.
We use 30 Channels PRI Line by which we can receive 15 Live Calls at a time. Actual throughput depends on network load conditions
We work on a prepaid model. As soon as you deposit the money in our accounts, the credits would be given to you. The credits will be deducted for any of the services that you consume like outgoing calls / incoming calls etc
Yes, we support DTMF Key Presses (Dual tone multi frequency). We also allow you to make an IVR which loops on a Key Press. This can done through IVR Control Panel.
The Voice Applications / IVRs are stored on our servers in data-center.
Integration with the existing applications / website can be done through APIs.
The format supported are asterisk server compatible .wav and .MP3 formats.
You may not get SMS under following circumstances:
There can be several reasons for this:
A new employee can be added by a user with 'Add New User' access.
To add a new employee , click on the Add New User tab and fill Registration form.
You will have to type in the name, mobile number and email id for the new employee. The email id needs to be unique as this will be used by the employee to login.
Every employee needs to have a role which will define the amount of access that person has on the system.
There is also a check box for 'login access' . This needs to be checked if you want this employee to be able to login to the system.
Click on Virtual Number and goto Configure button press delete and that employee will be disabled from that virtual number in case you don't want some employee to answer calls.
No, All you need is existing mobile numbers, an internet account to check any reports and motivation to do your business – We do the rest.
IVR stands for Interactive Voice Response. IVR (Interactive Voice Response) is a technology that allows users (usually callers) to obtain information from a phone system without the assistance of an operator. IVRs can accept input from callers, usually in the form of pressed phone keys, and can accept voice input and in some cases translate that into actions. Using this application you can create IVR's with Text to Speech (TTS), DTMF (Dual tone multi frequency) inputs.
Low Risk Numbers are the numbers which are reserved for incoming calls only.
High Risk Numbers are the numbers which we also use for outgoing calls and it may get disconnected due to DND Requirements. Whenever someone buys an incoming service, he is assigned 2 Numbers - Low Risk and High Risk. Low Risk Number he can publish on his visiting cards / pamphlets etc and High Risk number, he can use as the Sender-ID while making outgoing calls.